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The One Thing You Should Never Do If You Get a Call from “Your Bank”

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Make a Phone Call

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Getting a call from your bank can be alarming, especially if the person on the other end claims there’s suspicious activity on your account. Your first instinct might be to cooperate immediately, eager to protect your money. But before you do anything, stop and think. Scammers have become incredibly sophisticated, and they know exactly how to make you panic and act without questioning. There’s one mistake that could cost you everything, and knowing how to avoid it could save you from financial disaster.

Never Give Out Your Personal or Banking Information

The biggest mistake you can make when receiving a call from someone claiming to be your bank is giving them your personal information. Scammers often pose as bank representatives, using fear tactics to pressure you into handing over sensitive details like your account number, PIN, or online banking login. They may claim they need to verify your identity or that your account is in immediate danger. No legitimate bank will ever ask for this information over the phone. If someone insists, it’s a clear sign that you’re dealing with a scam.

Scammers Use Caller ID Spoofing to Trick You

One reason these scams work so well is that fraudsters can manipulate caller ID to make it look like your bank is calling. This technique, known as spoofing, allows them to display an official bank phone number, making their call appear legitimate. Many people assume that if the number looks right, the call must be real. Unfortunately, this false sense of security leads them to lower their guard and provide information they wouldn’t otherwise share. Never trust a call solely based on the number displayed on your phone.

They Create a Sense of Urgency to Make You Act Fast

Scammers rely on fear and urgency to prevent you from thinking critically. They may claim that your account has been compromised, that there have been fraudulent transactions, or that your funds are at risk of being locked. The goal is to push you into making a quick decision before you have time to verify the situation. They may even threaten immediate consequences, like closing your account or freezing your funds. If a caller pressures you to act immediately, take it as a red flag. A real bank will never rush you into making financial decisions over the phone.

Fraudsters May Ask You to Move Your Money

One of the most dangerous scams involves criminals convincing victims to transfer their own money into a so-called “safe” account. They might tell you that your account has been hacked and that you need to move your funds to protect them. In reality, they are tricking you into wiring money directly into their control. Banks will never ask you to transfer money to another account for security reasons. If you ever receive such a request, hang up immediately and contact your bank through official channels.

They May Ask You to Provide a One-Time Passcode

Passcode

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Many banks use two-factor authentication to verify your identity, often sending a one-time passcode to your phone or email. Scammers know this and will attempt to trick you into sharing that code with them. They may claim they are sending a security code to verify your identity when, in reality, they are using it to gain access to your online banking. If a caller asks for a one-time passcode, assume they are a scammer. Banks will never request this information over the phone.

Scammers Might Direct You to a Fake Website

A common tactic fraudsters use is directing victims to a fake banking website that looks nearly identical to the real thing. They may instruct you to log in to “confirm your account details” or “fix an issue.” If you enter your credentials, you’re handing them over to scammers who can then access your real account. Always type in your bank’s official website yourself instead of clicking on links provided by an unsolicited caller. If there’s an issue, you can check your account directly through secure channels.

They Will Try to Keep You on the Phone

Another trick scammers use is keeping you on the phone while they attempt to access your account in real time. They may ask you to verify information, reset your password, or approve a transaction while they guide you through the process. This is a method of controlling the situation and preventing you from realizing something is wrong. If a caller insists that you stay on the line while taking financial actions, end the call immediately. Take a moment to verify things on your own before making any decisions.

What to Do Instead of Engaging with the Caller

If you receive a call from someone claiming to be your bank, the safest thing you can do is hang up and contact your bank directly. Use the official number found on your bank’s website or your bank statement, not the number that called you. If there’s a real issue with your account, your bank will confirm it through official means. Never call back a number provided by the caller, as it could lead you right back to the scammers.

Report Suspicious Calls to Protect Yourself and Others

If you suspect a scam, report it to your bank and the appropriate authorities. Many banks have fraud departments that track these scams and warn other customers. You can also report the call to the Federal Trade Commission (FTC) or other consumer protection agencies. Spreading awareness about these tactics helps prevent others from falling victim. The more people recognize these scams, the harder it becomes for fraudsters to succeed.

Fear, Urgency and Trust

Scammers prey on fear, urgency, and trust, making it easy for even the smartest people to fall for their schemes. The one thing you should never do if you get a call from “your bank” is give out your personal or banking information. If a caller pressures you, creates a sense of urgency, or asks for sensitive details, it’s time to hang up and call your bank directly. Protecting your finances starts with knowing how to spot a scam before it’s too late.

Have you ever received a suspicious call from someone claiming to be your bank? How did you handle it? Share your experience in the comments to help others stay safe.

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14 Online Behaviors That Put You at Risk of Cybercrime

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online risky behaviors that lead to cybercrime

In today’s digital age, the internet has become an integral part of our daily lives, offering convenience, connectivity, and countless opportunities. However, along with its benefits come risks, particularly regarding cybersecurity. With over 2328 attacks per day, there is a hacker attack online about every 39 seconds. There are some behaviors online that put you more at risk of cybercrime than you may be aware.

Cybercriminals constantly evolve tactics to exploit vulnerabilities and steal sensitive information from unsuspecting individuals. While technology has advanced to combat cyber threats, individuals must also be vigilant and aware of their online behaviors that can expose them to cybercrime. Here are 14 common online habits that can put you at risk.

1. Weak Passwords

weak passwords

According to Verizon’s annual Data Breach Index Report, up to 80% of successful data breaches result from compromised login credentials. Using simple or easily guessable passwords makes it easier for cybercriminals to access your accounts. 

As many as 2 in 3 users are at risk for data breaches because of their passwords. Strong, unique passwords that combine letters, numbers, and special characters are essential for better security.

2. Reusing Passwords

reusing passwords cybercrime

A study found that 34% of respondents use a variation of the same password across multiple sites. Using the same password across multiple accounts increases the risk of a security breach. If one account is compromised, cybercriminals can also gain access to other accounts.

3. Clicking on Suspicious Links

phishing scams

Clicking links in unsolicited emails, pop-up ads, or social media messages can lead to phishing scams or malware infections. Always verify the source and legitimacy of links before clicking on them.

Cybercriminals are constantly changing their tactics to make phishing scams more believable. Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank, credit card company, or utility company. 

4. Ignoring Software Updates

software updates to avoid cybercrime

Neglecting to update your operating system, antivirus software, web browsers, and other applications leaves your devices vulnerable to known security vulnerabilities. Install updates regularly to patch security flaws and protect against cyber threats.

5. Downloading Unauthorized Software

downloading suspicious software

Downloading pirated software, games, movies, or music from untrusted sources often exposes users to malware, ransomware, or other malicious software hidden within the files.

6. Sharing Personal Information

identity theft

Revealing sensitive personal information such as full name, address, phone number, or financial details on social media platforms or unsecured websites can lead to identity theft or fraud.

If you believe your information has been compromised, you can report it to the FTC. This can help you determine the next steps and prevent fraud and identity theft in the future.

7. Using Public Wi-Fi Unprotected

public wifi security risk

Connecting to public Wi-Fi networks without using a Virtual Private Network (VPN) or other encryption measures exposes your data to interception by cybercriminals monitoring the network. This risky online behavior makes you an easy target for cybercrime.

8. Ignoring Privacy Settings

data privacy settings online security

Failing to review and adjust privacy settings on social media accounts, online profiles, or mobile apps may inadvertently expose your personal information to the public or third-party advertisers. 

Pew Research found that only about one in five adults say they always or often read a company’s privacy policy before agreeing to it.

9. Falling for Social Engineering Tactics

hacked from falling for social engineering

Cybercriminals often employ social engineering techniques to manipulate users into divulging confidential information or performing actions that compromise security, such as posing as tech support or a trusted acquaintance. 

10. Not Backing Up Data

external devices to prevent data loss

Failing to regularly back up important files and documents can leave you vulnerable to data loss in the event of a cyber attack, ransomware infection, or hardware failure. You can choose to back up files to the cloud or external devices.

11. Overlooking Email Security

ignoring email security online behavior putting you at risk

Opening email attachments or downloading files from unknown senders without verifying their authenticity can lead to malware infections or phishing attacks.

12. Ignoring Two-Factor Authentication

ignoring two step authentication online behavior that can put you at risk

Disabling or neglecting to enable two-factor authentication (2FA) on online accounts leaves them more susceptible to unauthorized access, as it adds an extra layer of security beyond just a password. 2FA usually requires your password and another factor such as a security token or biometric factor.

13. Engaging with Untrustworthy Sites

online gambling risky behavior

Participating in online activities such as illegal file sharing or gambling on untrustworthy websites increases the likelihood of encountering malware or falling victim to scams. These online behaviors put you directly at risk of cybercrime.

14. Not Monitoring Financial Accounts

checking financial accounts

A recent Ipsos poll found that nearly 1 in 3 Americans have been victims of online financial fraud or cybercrime. Failing to regularly monitor bank statements, credit card transactions, and other financial accounts for unauthorized activity may delay detecting fraudulent charges or identity theft.

Staying Safe Online

managing online behaviors that put you at risk

Safeguarding against cybercrime requires awareness, vigilance, and proactive measures to protect yourself online. By avoiding these risky online behaviors and adopting good cybersecurity practices, you can reduce your risk of falling victim to cyber threats and ensure a safer digital experience. 

Remember, staying informed and exercising caution are crucial steps in defending against the ever-evolving landscape of cybercrime.

Read More

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Is It Safe to Throw Away Bank Statements?

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throw-away-bank-statements

 

Before we answer the question as to whether or not it’s safe to throw away bank statements, we need to cover how long you should keep certain statements. The following list is provided by TrueShred.

Statements to shred right away:

  • Sales receipts (unless you need them for tax purposes; in that case, scan them first)
  • ATM receipts
  • Packing slips and online purchase orders
  • Canceled and voided checks (that aren’t tax-related)
  • Utility, internet, and cell phone bills (once paid)
  • Credit card, insurance, and bank account solicitations that come in the mail
  • Expired warranty coverage
  • Correspondences from the DMV or IRS (once settled)
  • Travel-related materials (besides your passport)

List of documents to throw out after 3 years

  • Bank statements
  • Credit card statements (once paid)
  • Pay stubs (once checked against your W-2 for accuracy)
  • Medical bills (once paid and free of insurance disputes)



List of documents to throw out after 7 years

  • Tax returns
  • W-2s
  • Tax-related receipts and canceled checks
  • Records for any tax deductions you took
  • Other tax records

List of documents to throw out (variable intervals)

  • Auto titles (keep for as long as you own the car)
  • Home deeds (keep for as long as you own the property)
  • Disputed medical bills (keep until the issue is resolved)
  • Home improvement receipts (keep until you sell your house and pay any related capital gains taxes)

List of documents to keep forever

  • Birth certificates
  • Adoption papers
  • Social Security cards
  • Marriage certificates
  • Divorce decrees
  • Citizenship papers
  • Passports
  • Death certificates

You should keep these documents in a very safe place. I’d recommend a fireproof safe to keep these things protected.

How should you dispose of sensitive documents?

It is safe to throw away your bank statements, as long as you do so in a particular fashion. If you have a significant amount of paperwork, hire a shredding service. If you don’t have that type of volume, put it through a shredder. Tearing the papers up once or twice won’t do the trick.

Another safe disposal method, as recommended by Patch.com is to wrap up unused or spoiled food with the sensitive documents, and throw them in the refuse bin. Scavengers are more likely to “skip over” the refuse bin when they’re looking for sensitive information for identity theft purposes.

Below, are several ways to dispose of your sensitive documents without the use of a shredder. This list is provided by WigglyWisdom.com.

  1. Hand shred – tear up the paper with your hands. Make sure you tear the vital information and place it in separate recycling bins.
  2. Burn them – local ordinances can hinder your ability to do this, so be sure to check the laws for your municipality. Tear up the paper first, in the same way, you would for point #1, in case a piece of paper flies away.
  3. Compost – paper breaks down and can add carbon to your compost pile.
  4. Soak them in water – 24 hours in a bucket of water can leave your documents illegible.

There are three other items on that list if you’d like to learn a little more.

Conclusion

Bank statements and other financial documents contain incredibly sensitive information. It’s important you a) keep proper records and b) dispose of these items in a safe manner.

Related:

Earlier this year, I wrote a piece about the most important financial documents. If you’d like to learn more, go check that out here.

 

**Securities offered through Securities America, Inc., Member FINRA/SIPC. Advisory services offered through Securities America Advisors, Inc. Securities America and its representatives do not provide tax or legal advice; therefore, it is important to coordinate with your tax or legal advisor regarding your specific situation. Please see website for full disclosures: www.crgfinancialservices.com

Family Member Opened an Account in My Name-Now What?

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family member opened an account in my name

When people envision identity theft, they picture some stranger masquerading as them. But that isn’t always what plays out. During one year, about 550,000 victims of identity theft said that a person they knew took their information, not a stranger. While getting your identity stolen is always a difficult situation, when a family member is responsible, it’s even more complex. So if you have the question, if a family member opens an account in my name? Here’s what you need to know.

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5 Must-Know Privacy Lessons I Learned From 9-11

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I was late to work and sneaking up the stairwell to my office. A passing friend said, “A second plane just hit the World Trade Center.”

There’d been a first plane? The World Trade Center? It must be a little Cessna.

The entire office huddled around televisions. I wasn’t prepared for what they were watching. The heroism of everyday people that day still amazes me.

Later in the week, among the flurry of stories echoing the disaster, one personal finance problem emerged: private financial documents with personal client information littered the streets of Manhattan. Many of the firms in the World Trade Center were financial companies (in fact, one firm owned by a cousin of a client, Alger Mutual Funds, lost David Alger and 35 other staffers that day). I began helping the media complete stories about “How to Protect Your Privacy.”

Although we can’t prevent another 9-11, we can make sure that our financial documents are the last thing we worry about when far more important concerns (such as people) should dominate our thoughts. Here are five lessons I took far more seriously after that day than I had previously:

 

5 Steps To Protect Your Identity

 

shredder1) Shred unnecessary documents. A good shredder pays for itself immediately. If you’re using it for household bills, this Amazon shredder will only set you back $29.99. Businesses should invest in a more robust tool.

2) Don’t give out your social security number, telephone number, or other unnecessary information on documents. I hand over wrong numbers like a hot woman at the bar. Create a separate email address reserved for email forms and correspondence with companies.

3) Check your credit report regularly. You’ll want to keep a tight watch over predators trying to access your credit. Companies with free credit tools like Quizzle or CreditKarma are great places to monitor lender activity. On episode #2 of our Two Guys & Your Money podcast, Len Penzo reported that he turns off his credit with each credit company until he needs it. Look for other mistakes while you’re there: a recent ABC news story reported that over 90% of all credit reports have inaccurate information.

4) Review every credit card statement. Ever wonder why Mr. Monopoly looks shocked when you draw the “Bank Error in Your Favor….Collect $40” card in the popular board game? It’s because errors happen all the time and they’re rarely in your favor. More importantly, you may see early signs of thieves trying to gain access to your credit.

5) Back up your documents – I’ve recently begun transferring my paper documents into digital form. Keep these in two places in case you lose access to the first or thieves steal the data.

Foremost in my mind today is the tragic and unnecessary loss of life on 9-11. I learned far greater lessons than the five I pointed out above. However, I also learned a little about taking care of my financial life so that if tragedy strikes, the threat to my identity is minimized.

 

What steps do you still need to take to better protect your financial privacy?

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