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We all want to get a good deal, but sometimes the words we use can work against us. Salespeople are trained to listen for certain phrases that signal you might be open to spending more. These everyday comments can make you an easy target for upselling, even if you don’t realize it. Upselling isn’t always bad, but it can lead to buying things you don’t need or spending more than you planned. Knowing which phrases to avoid can help you keep control of your money and make smarter choices. Here are the most common things people say that make upselling a breeze for salespeople.
1. “I’m just looking.”
This sounds harmless, but it’s a classic opener that tells a salesperson you haven’t made up your mind. When you say you’re “just looking,” you’re signaling that you’re open to suggestions. Salespeople see this as a chance to guide you toward higher-priced items or add-ons. Instead, be specific about what you want. If you know what you need, say it clearly. This limits the salesperson’s ability to steer you toward more expensive options.
2. “What do you recommend?”
Asking for recommendations puts the power in the salesperson’s hands. They might suggest the most expensive or profitable products, not necessarily what’s best for you. This phrase is an open invitation for upselling. If you need advice, do your own research first or ask for options within a set price range. For example, say, “I’m looking for something under $50.” This keeps the conversation focused and helps you avoid being talked into pricier choices.
3. “I want the best you have.”
Everyone likes quality, but saying you want “the best” tells the salesperson you’re willing to pay top dollar. This makes it easy for them to show you the most expensive products, even if you don’t need all the features. Instead, explain what you actually need. For example, “I need something reliable for everyday use.” This helps you get what fits your needs, not just the highest price tag.
4. “I don’t really have a budget.”
Not having a budget is like walking into a store with a blank check. Salespeople know they can push higher-priced items or extras because they haven’t set any limits. Even if you’re not sure about your exact budget, give a range. Say, “I’d like to stay under $100.” This gives you control and makes it harder for the salesperson to upsell you.
5. “I’m not sure what I need.”
Uncertainty is a green light for upselling. If you don’t know what you want, the salesperson can suggest all sorts of add-ons or upgrades. They might convince you that you need features you’ll never use. Take some time to think about what you actually need before you shop. If you’re still unsure, ask for basic options first and work up from there only if necessary.
6. “I want something that will last.”
Durability is important, but this phrase can lead to being shown only the most expensive products. Salespeople often equate “lasting” with “premium,” even if mid-range options would work just as well. Instead, ask about warranties or customer reviews.
7. “I’ve had problems with cheaper brands.”
Mentioning bad experiences with cheaper products tells the salesperson you’re ready to spend more for peace of mind. They may use this to justify upselling you to a premium product, even if a mid-range option would solve your problem. Instead, focus on what features matter most to you and ask if there are affordable options that meet those needs.
8. “I’ll take whatever you think is best.”
This phrase hands over all decision-making power. The salesperson can easily steer you toward the most expensive or profitable items. It’s better to stay involved in the process. Ask for a few options and compare them yourself. Look at the pros and cons, and don’t be afraid to say no if something doesn’t fit your needs.
9. “I want to keep up with the latest trends.”
Wanting the newest thing can make you an easy upsell target. Salespeople know you’re willing to pay more for the latest features or styles. But new doesn’t always mean better. Sometimes, last year’s model is just as good and costs less. Check tech review sites like CNET to see if the latest upgrade is worth the extra money.
10. “I’m in a hurry.”
Rushing makes you vulnerable. When you’re in a hurry, you’re less likely to compare options or question prices. Salespeople can use this to push add-ons or upgrades quickly. If you’re short on time, it’s better to come back later or shop online where you can compare at your own pace.
Protecting Yourself from Upselling Traps
Upselling is everywhere, from electronics stores to car dealerships to online checkouts. The phrases you use can make a big difference in how much you spend. By being clear about what you want, setting a budget, and staying involved in the decision, you can avoid falling for upselling tactics. Remember, it’s your money. You have the right to say no or take your time. The next time you shop, pay attention to what you say. Small changes in your words can help you keep more cash in your pocket.
Have you ever realized you were upsold after using one of these phrases? Share your story or tips in the comments below.
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Travis Campbell is a digital marketer/developer with over 10 years of experience and a writer for over 6 years. He holds a degree in E-commerce and likes to share life advice he’s learned over the years. Travis loves spending time on the golf course or at the gym when he’s not working.