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Buying or selling a home represents one of life’s most significant financial transactions. While most real estate agents operate with integrity, the industry unfortunately attracts its share of unscrupulous operators. According to the National Association of Realtors, complaints against agents have risen 17% recently, highlighting the importance of carefully vetting your representation. By asking three strategic questions, you can save yourself thousands of dollars and countless headaches. These simple yet powerful inquiries cut through sales pitches to reveal whether an agent truly has your best interests at heart.
1. “Can You Provide References from Your Last Five Clients?”
A reputable real estate agent should eagerly offer client references. Shady agents typically resist this request or provide only one or two carefully selected testimonials.
When you ask for the last five clients specifically, you request an unfiltered sample rather than cherry-picked success stories. Pay attention to how the agent responds—hesitation, excuses, or deflection often signals potential issues. A trustworthy agent maintains positive relationships with past clients and should confidently provide these references.
Contact these references and ask pointed questions: Did the agent communicate promptly? Were there any surprises during the transaction? Would they hire this agent again? Listen carefully for hesitations or qualified praise.
According to a Consumer Federation of America study, many clients report communication issues as their top complaint with agents. References can reveal behavior patterns that might not emerge during your initial meetings.
Remember that legitimate privacy concerns may prevent sharing some client information, but a good agent will have a system in place for connecting potential clients with references while respecting privacy.
2. “What’s Your Commission Structure, and Are You Open to Negotiation?”
This question serves multiple purposes. First, it establishes transparency about costs. Second, it reveals how the agent handles direct financial conversations. Third, it exposes potential conflicts of interest.
Shady agents often dodge commission discussions or present their rates as completely non-negotiable industry standards. In reality, commission rates are always negotiable, and the Department of Justice has specifically addressed anti-competitive practices in real estate commissions.
Listen carefully to how detailed and forthcoming the agent is about their compensation structure. Do they explain dual agency situations (representing both buyer and seller)? Do they disclose referral fees or other financial arrangements that might influence their recommendations?
A trustworthy agent will:
- Clearly explain their commission structure
- Discuss what services justify their rates
- Be willing to have a reasonable negotiation about fees
- Disclose any financial relationships with other service providers they recommend
Consider it a significant red flag if an agent becomes defensive or dismissive when discussing money. Financial transparency is essential in a fiduciary relationship.
3. “What Properties Have You Advised Clients Against Buying or Selling, and Why?”
This question directly tests whether an agent prioritizes commissions over client interests. Every experienced, ethical agent has encountered situations where they needed to caution clients against proceeding with a transaction.
A shady agent might claim they’ve never discouraged a client from a transaction or provide vague, generic examples. In contrast, a client-focused agent will share specific instances where they identified serious concerns about properties or timing.
Listen for stories that demonstrate:
- Identifying structural issues that weren’t immediately apparent
- Recognizing overpriced listings and advising sellers accordingly
- Warning buyers about neighborhood concerns or market timing issues
- Recommending against properties that didn’t align with clients’ stated needs
According to the Real Estate Standards Organization, ethical agents prioritize client interests even when it means losing a potential commission. An agent who can’t provide concrete examples of putting clients’ interests first may be more focused on closing deals than serving their needs.
The Truth Reveals Itself in Their Responses
The power of these three questions lies not just in the answers themselves but in how they’re delivered. Watch for defensive body language, deflection tactics, or attempts to change the subject. Trustworthy agents welcome scrutiny because they have nothing to hide.
Remember that finding the right real estate agent is worth the effort. The difference between an excellent agent and a shady one can impact your immediate transaction and your financial well-being for years to come. By asking these targeted questions and carefully evaluating the responses, you protect yourself from potential exploitation while identifying professionals who truly deserve your business.
The real estate industry’s shady operators rely on clients who don’t know what questions to ask. By arming yourself with these three powerful inquiries, you’ve already significantly reduced your risk of becoming another cautionary tale in real estate transactions.
Have you ever worked with a real estate agent who raised red flags? What questions do you wish you’d asked before hiring them? Share your experiences in the comments below.
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Travis Campbell is a digital marketer/developer with over 10 years of experience and a writer for over 6 years. He holds a degree in E-commerce and likes to share life advice he’s learned over the years. Travis loves spending time on the golf course or at the gym when he’s not working.