It’s Thursday! That means we’re grabbin’ a cup of coffee and talking about my opinion on anything I find amusing that particular day (my favorite topic).
Spirit Airlines, who should really just change their name to “We Will Do Anything To Alienate Our Customers,” announced last week that they plan to charge $100 to give you the pleasure of placing a bag in the overhead bin.
If it’ll fit under your seat or on your body, you’re still good.
Now I’ll have to wear six layers of clothing on the plane instead of three.
Like cars, I feel an airplane ride is a way to get from point A to point B. That makes me a low-cost whore. If Spirit’s fees are still less than everyone else when you include the $100 bag fee, you’ll find me on the first flight out of Dodge. I’ll be the guy with the big, fat happy (and because of all the clothing…sweaty) grin on my face.
Spirit’s goal is to keep costs low. I understand that, so I’m taking this one in stride. As the above USA Today article states, other airlines are quietly following behind the Spirit-hatred shield. Other fees fill me with rage FAR more than this particular nuisance, because they make zero sense to me, except “this is an easy way for us to piss you off while we rip money out of your pocket.”
5) Credit card application or annual fees. There may be more on the way. On a recent Consumerism Commentary podcast, Flexo and Matt Schultz interview Jay Frosting of InvestingAnswers.com,about some alarming news around credit card application fees. The executive summary: Watch your credit card statements carefully. Fees might be rising soon.
4) Piled on mortgage fees. Origination charges? Appraisal fee of $350? Ouch. Ask for a complete list of mortgage expenses before signing on the dotted line.
3) Ticketmaster “convenience” charges. This one is awesome in a “you must be joking but you totally aren’t” kind of way. Ticketmaster charges me a CONVENIENCE FEE for printing tickets at my house. I made it more convenient for them (they don’t have to do anything at all) and they charge me more. There’s a bean counter at headquarters giggling to himself while I’m buying tickets.
2) Bank fees. Teller fees. Statement fees. ATM charges. I know. Enough already. We all know that banks don’t get it.
I love this series of Ally Bank commercials and their discussion of fees and bad customer service. These say it all:
1) …and my most hated fee of all….hidden financial product fees, like 12b1 fees (mutual funds), mortality and expense charges (annuities), sales loads (funds and variable insurance products).
I know, I know. Mutual fund and insurance companies have to make money somehow. Just be brave like Spirit and tell me upfront how you’re going to skewer me to make a profit.
What are your least-favorite bullshit fees?