Payment gateways are awesome in that they allow customers to complete a transaction after purchasing a product or service from a merchant’s website. With how quick they are to integrate, easy they are to use, and secure they are overall, it makes sense why millions of sellers and customers alike feel comfortable with payment gateways.
But many merchants worry that when choosing to integrate a payment gateway on their e-store, it will be too technical to set up, let alone, troubleshoot if there happens to be any issues that later come up with the gateway. This is a completely understandable concern and is one that is quite common among e-store owners.
If the technical aspects of integrating a payment gateway concern you, the following information may help ease your worries.
It Depends on the Payment Gateway You Opt For.
Payment gateways are easy to use and simple to integrate. However, certain gateways are more complex than others. If you opt for a self-hosted payment gateway or an API-hosted gateway, expect things to be a little more complex. However, if you opt for local bank integration or a hosted gateway, there will be less tech-y customization for you to worry about.
If You Don’t Have Customer Support, You May Need to Hire a Tech Expert.
The method of resolving technical issues when integrating a payment gateway depends on the type of the payment gateway you have.
For instance, if you have a hosted payment gateway, you’ll be able to reach out to the tech support team who’s hosting the gateway for any technical assistance. Some tech or customer support teams are quicker to troubleshoot and more helpful than others.
On the other hand, if you’re hosting the gateway yourself, you’ll have to reply on your own technical skills or hire a tech expert to help resolve any issues at hand.
Can’t Deal with the Technical Obstacles? Don’t Self Host Your Payment Gateway.
If you don’t want to deal with all the tech-related stuff alone and don’t wish to have to search for and hire a tech expert everytime you come across problems, your best bet is to avoid self-hosting your payment gateway or choosing an API-hosted gateway. Typically, a hosted gateway is the way to go if you want a tech support team on hand for you to utilize whenever.
Although technical problems can most certainly occur with the integration and/or post-integration of a payment gateway, rest assured that these problems can be resolved if there’s a technical support team available behind the gateway. If not, the technical-related problems can be troubleshooted with a tech expert that you reach out and hire.
The important thing to remember is that any app, platform, software, or online tool can experience technical issues. But fortunately when it comes to payment gateways, resolving their technical issues isn’t incredibly complex, and in the end, they tend to be very secure, simple, and straight forward right from the get-go.